Shipping Policy

Last Updated: August 28, 2026

At Zevika, we want your order to reach you safely and on time. Please review our shipping policy below for information about processing times, delivery, and shipping-related issues.

1. Order Processing

All orders are carefully packed and processed after your order is successfully placed.

Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

During sales, promotions, or periods of high order volume, processing may take slightly longer.

2. Shipping & Delivery

Once your order has been dispatched, you will receive shipping details or tracking information, where available.

Estimated delivery time:

India: 2–7 business days after dispatch.

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, holidays, or other circumstances beyond our control.

Remote and difficult-to-reach locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms mentioned on the website or promotional offer.

4. Tracking Your Order

When tracking is available, tracking information will be shared with you after your order has been dispatched.

Please allow some time for the courier tracking system to update after dispatch.

5. Delayed Orders

Although we work with reliable shipping partners, delivery delays can occasionally occur due to circumstances outside our control, including:

• Weather conditions

• Courier delays

• Public holidays

• High order volumes

• Incorrect or incomplete shipping information

• Remote delivery locations

• Natural disasters or other unforeseen events

We will assist you in contacting the shipping partner where possible, but we cannot guarantee delivery on a specific date.

6. Incorrect Shipping Address

Customers are responsible for providing the correct and complete shipping address, phone number, and other required delivery information.

Please contact us as soon as possible if you notice an error in your shipping details. Once an order has been dispatched, we may not be able to change the delivery address.

Additional shipping charges may apply if an order needs to be re-shipped because of an incorrect or incomplete address provided by the customer.

7. Damaged or Tampered Package

Please inspect your package when it arrives.

If your package appears damaged, opened, or tampered with, please take clear photographs or a video of the package and contact us as soon as possible.

We may request photographs, videos, order details, and other information to investigate the issue.

8. Missing or Lost Orders

If your order has been marked as delivered but you have not received it, please first check with household members, neighbors, building security, or the delivery location.

If the package is still missing, contact us promptly so we can assist you in investigating the shipment with the courier.

9. Delivery Attempts

Our shipping partner may make multiple delivery attempts. Please ensure that your phone number is reachable and that someone is available to receive the package.

Orders that cannot be delivered because of repeated failed delivery attempts, incorrect address information, or refusal to accept the package may be returned to us.

Any re-shipping charges in such cases may be charged to the customer.

10. International Shipping

At this time, shipping availability may vary by destination. Any applicable international shipping charges, customs duties, taxes, or import fees are the responsibility of the customer unless specifically stated otherwise at checkout.

11. Contact Us

For any shipping-related questions or concerns, please contact us with your order number and registered contact details.

Email: [Your Email Address]
Phone/WhatsApp: [Your Contact Number]
Business Hours: [Your Business Hours]

We appreciate your patience and understanding while we work to deliver your order safely.